Client Cancellation Policy
As much as we would like, we cannot guarantee any service for late arrivals (10 minutes or more). In most cases, we will have to reschedule the client or possibly abbreviate the intended services.
Appointment cancellations or rescheduling must be received at least 24 hours prior to the scheduled appointment time. Cancellations in under the 24 hour period will result in a charge of 50% of the valued services. Missed appointments are charged at full value. A credit card will reserve your appointment for a multi-service appointment or any chemical service.
For special occasions such as weddings and prom days, appointment reservations must be held with a credit card. These special events tend to book out our entire schedule and reserve our entire staff. A 24 hour cancellation fee will apply as well.
We understand that there are exceptions to every rule. Our stylists will use their discretion when billing this cancellation charge.
Client Late Arrivals
If a client is more than 10 minutes late, their appointment will be rescheduled if necessary. We firmly believe in the value of the client’s time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to the client on a particular day, please tell us of your time constraints when scheduling your appointment.
HAIR COMPANY K guarantees any and all services or treatments.
If a client is dissatisfied, the salon will offer a complimentary redo at no cost to the client.
We welcome walk-in customers, however if it is not convenient with our schedule the client may have a waiting period or need to schedule an actual appointment.
Client Missed Appointments
In the event that a client misses three consecutive appointments without contacting the salon, they will be unable to schedule future appointments. However, they may be considered as a walk-in.